FAQ

Frequently Asked Questions

How long does it take to receive my order?

Each piece is made especially for you with care. Orders typically take 2–3 business days for production, followed by 5–7 business days for shipping within the USA. You’ll receive tracking information once your order ships.

Are personalized items returnable?

Because most items are custom-made just for you, personalized products cannot be returned or exchanged unless there is a manufacturing defect, damage during shipping, or an error with your personalization. Please contact us and we’ll be happy to help.

How do I make sure my personalization details are correct?

Please carefully review your message, names, and spelling before placing your order. We create your jewelry exactly as submitted, so double-checking your details helps ensure your gift turns out perfect.

What materials are your jewelry pieces made from?

Our jewelry is crafted with quality materials designed for everyday wear. Each piece is created with care and comes with simple care instructions to help maintain its beauty and shine.