Shipping policy

Shipping Policy

Thank you for shopping with us at createpersonalization.com We are committed to providing you with a smooth and reliable shipping experience.

Processing Time

All orders are processed within 2–7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Please note that personalized and custom-made items may require additional production time.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

United States: 5–10 business days
Canada: 7–15 business days
International: 10–25 business days

Delivery times may vary due to carrier delays, holidays, weather conditions, or high order volumes.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s journey.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost, Stolen, or Delayed Packages

We are not responsible for lost, stolen, or delayed packages caused by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

Customs, Duties & Taxes

International customers may be responsible for customs fees, import duties, or taxes charged by their country. These charges are not included in our product prices or shipping fees.

Damaged Item

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.

If you have any questions about your order or our shipping policy, please contact us through our store’s contact page or customer support email.

Thank you for supporting our small business!